Here at Flicx UK, we’re committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

Any questions regarding this policy and our privacy practices should be sent by email to kate@flicx.com or by writing to Flicx UK, Walltree House Farm, Steane, Brackley, NN13 5NS. Alternatively, you can telephone 01295 816765.

Who are we?

We’re Flicx UK, we are a sporting goods company with unique brands including the 2G Flicx Pitch, Crazy Catch and the Sports Attack range. Flicx UK is a company limited by guarantee (no. 04339386). The registered address is Walltree House Farm, Steane, Brackley, NN13 5NS.

How do we collect information from you?

We obtain information about you when you use our websites, for example, when you complete an enquiry form or download information about our products and services or register to receive one of brands newsletters. We also collect information on purchase, so we can fulfil your order.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address. We do use site tracking on some of our websites so we we collect information regarding what pages you accessed and when. When you are using our secure online payment pages, the sale is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

How is your information used?

We may use your information to…

• send you communications about our products which you have requested and that may be of interest to you. These may include information updates, offers, downloads and case studies of our associated companies goods and services;
• process orders that you have submitted;
• dealing with entries into a competition;
• seek your views or comments on the services we provide;
• notify you of changes to our services;

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity.

Who has access to your information?

• We will not sell or rent your information to any third parties.
• We will not share your information with any third parties for marketing purposes.
We may transfer your personal information to a third party as part of the sales process to ship your goods. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected and secure systems are used.

Any card details taken via a phone call etc are immediately destroyed. Contact details are inputted for invoice purposes and for delivery note generation. To conclude we only use your details to complete payment and arrange delivery of the goods to the customer.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our brands and our exciting products and services, then you can unsubscribe at any time by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences on any email you receive from us at any time by contacting us by email: kate@flicx.com or telephone on 01295 816765.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: kate@flicx.com or write to us at: Flicx UK, Walltree House Farm, Steane, Brackley, NN13 5NS. Alternatively, you can telephone 01295 816765.

You have the right to ask for a copy of the information Flicx UK hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

Use of ‘cookies’

Like many other websites, the Flicx UK website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

We will keep this Policy under regular review. This Policy was written in May 2018 to help compliance to GDPR Regulations.

Flicx UK Privacy Policy June 6, 2018